FAQ
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FAQ
  • Can I request some samples before purchasing?

    Yes! We are willing to offer free samples for our customers and the freight fee thereof can be negotiable depending on the real situations.
  • How can I get a quote?

    Please feel free to contact us with your detailed requirements and we would like to offer our quotation within 24 hours.
  • What kind of documents are provided together with the product?

    Every product will be equipped with the Material Safety Data Sheet (MSDS), Product Specification and the Quality Test Report, other documents can also be provided if needed.
  • How do you ensure the product quality?

    (1) In SHENGHE, we pay very attentions to the whole process of manufacturing from raw material to the finished product;
    (2) In SHENGHE, we have already established strict quality management system with ISO14001, ISO45001, ISO9001 and IATF16949 certificates been awarded;
    (3) In SHENGHE, we own experienced testing professionals, complete and advanced testing instruments and well-equipped laboratories for comprehensively ensuring product quality.
  • How do I make the payment?

    Various payment methods are available for us including T/T, D/P, PayPal and Western Union while the payment terms can be negotiable. However, we do accept other kinds of payment settings depending on real needs.
  • What kind of after-sale service can I receive?

    Shenghe always take our customer’s satisfaction into great concern. Please contact us anytime if you have any doubt and our experienced engineer team is willing to offer professional and in-time technical supports.
  • Is in-depth customization available?

    Yes! Supported by our competent production capacity and R&D team, we do welcome the customized requirements and the further cooperation in the future.
  • Where is your company located at?

    Shenghe has set its headquarter in Fuzhou, the capital city of Fujian Province, with production centers established in nearby cities, Sanming and Yongan. For customers wanting to take a visit, please contact us in advance.
  • What’s your plan for exhibition?

    So far we have planned to take part in CIBF2025, WBE2025, Europe Battery Show 2025 and Battery Japan 2025 (Autumn), in which we are looking forward to meeting customers from all over the world.
  • Can I become the agent of your company?

    Now we are eagerly looking for the qualified agents in Europe and we are happy to explore any opportunities for further cooperation. If you are interested in becoming our agent, please send us your detailed information and we will contact you very soon.
Leading provider of bespoke NMP recycling project and advanced battery materials with premium quality.

CONTACT US

Phone:+86-130-5520-2300
Email:cxq@shnetl.com
Add:22nd Floor, Building 1, Area A, Fuzhou Software Park, Gulou District, Fuzhou, Fujian Province

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